At Flash Express ("we," "our," "us"), the passionate team behind Shoplumes, we are devoted to providing a seamless and satisfying shopping experience for our valued customers ("you," "your"). We understand that circumstances can change, and we aim to offer a hassle-free process should you need to cancel an order. Please note, however, that once an order has been prepared for shipment, cancellation may no longer be feasible. If you require assistance with canceling an order, our customer service team is here and ready to support you.  

When Can You Cancel an Order?  

• Cancellations should be made 48 hours prior to the order entering the processing stage.  
• Once the order is being prepared for dispatch, cancellation may not be feasible.  
• Refunds for canceled orders are handled according to our standard return policies.  
• Custom-made or personalized products are generally ineligible for cancellation.  
• If cancellation isn’t possible, our team will help you explore alternative options.  
• For fast assistance with cancellations, please contact our customer support at flashexpress2255@gmail.com.  

Refunds for Canceled Orders  

• When an order is canceled successfully, we will initiate the refund process.  
• Refunds will be issued via the original payment method or as store credit, based on your preference.  
• The refund might take some time to reflect, depending on the processing guidelines of your financial institution.  
• If you encounter any issues with your refund, our team is ready to provide assistance to ensure the process is smooth.  

Order Modifications Instead of Cancellations  

• If you prefer to modify your order rather than cancel it, reach out to us as soon as possible.  
• Changes to the color items may be possible before the order enters the processing stage.  
• Once the order has entered the shipping process, modifications or cancellations will no longer be possible.  
• If changes can’t be made, our return policy allows for exchanges once the order is received.  
• We are committed to accommodating your needs to ensure every order is just right.  

Exceptions to Cancellation  

• Certain products, due to their nature, may not be eligible for cancellation.  
• Custom, personalized, or made-to-order items are typically non-cancelable once the order is placed.  
• If you're unsure about whether an item can be canceled, feel free to contact our support team for clarity.  
• We encourage you to carefully review your order before confirming your purchase to avoid any issues.  

Updates to the Cancellation Policy  

• As we continually improve our services, our cancellation policy may undergo updates.  
• Any changes to the policy will be reflected here, ensuring you have the latest information.  
• We recommend checking this section before placing an order to stay informed about any modifications.  
• Your satisfaction and trust remain our primary goals, and we’re always here to assist with any concerns.