At Flash Express ("we," "our," "us"), the team behind Shoplumes, we strive to deliver an outstanding shopping experience to every one of our valued customers ("you," "your"). We also recognize that sometimes a product may not meet your expectations. If you receive a damaged or defective item, we truly apologize for the inconvenience and are ready to assist in resolving the matter. To begin a return or exchange, please contact our customer support team within 48 hours of receiving your order. In case you received an incorrect item, notify us promptly so we can arrange a quick and easy return or exchange process.  

Simple Steps for Easy Returns  

• Customer Support Assistance – Our dedicated customer support team is always here to help guide you through the return process.  
• Timely Returns – Be sure to initiate your return within the designated time frame to ensure smooth processing.  
• Clear Instructions – We will provide you with detailed steps to make the return process as straightforward as possible.  
• Processing Time – Refunds or exchanges are usually processed within 5-7 business days once we receive the returned product.  
• Customer Satisfaction First – Our goal is to make returns simple and efficient, ensuring you are happy with every purchase.  

Non-Returnable Items & Special Conditions  

• Certain items are ineligible for returns due to hygiene or personalization reasons. Intimate apparel, socks, and swimwear are non-returnable to maintain hygiene standards.  
• Customized, monogrammed, or made-to-order products are also not returnable unless defective.  
• Clearance or final sale items are non-returnable, and this will be clearly stated during checkout.  
• Items that have been worn, washed, or altered from their original condition cannot be returned. Please review product details carefully before completing your purchase to avoid any misunderstandings.  

Return Shipping – Who Bears the Cost?  

• Our Responsibility – If we’ve sent you the wrong item, we will cover the return shipping costs.  
• Your Responsibility – If you choose to return an item for personal reasons, you will need to cover the return shipping charges.  
• Shipping Method – We recommend using a reliable courier service to ensure your return is safely delivered.  
• Damaged or Defective Items – If you receive a defective product, we will provide return instructions at no additional cost to you.  
• Transparent Policy – Our return shipping policies are designed to be fair, ensuring a smooth experience for all our customers.  

Refund Process Details  

• Upon receiving and inspecting your returned item, we will initiate the refund process promptly.  
• Refunds will be issued through the original payment method to ensure convenience.  
• Refunds are typically processed within 5-7 business days, depending on your payment provider.  
• A confirmation email will be sent once the refund is completed, ensuring you’re kept up-to-date throughout the process.  
• Our aim is to make refunds as seamless as possible, so you can shop with confidence. Should you have any questions or need further help, our support team is always available.  

Need Help? We’re Here for You  

• Quick Assistance – If you have any questions about returns, refunds, or exchanges, our customer service team is ready to assist.  
• Reach Us – You can contact us at flashexpress2255@gmail.com for prompt and helpful responses.  
• Reliable Support – Our team is dedicated to providing professional and reliable assistance to resolve your concerns.  
• Your Satisfaction Matters – We appreciate your trust and strive to make your shopping experience easy and enjoyable.